Frequently Asked Questions
Find answers to common questions about PatientVoice
General Usage
What is PatientVoice?
PatientVoice is an advanced AI-powered medical documentation platform that helps healthcare providers create detailed clinical notes through voice transcription, automated case note generation, and real-time clinical decision support.
What features does PatientVoice offer?
Our platform includes:
- High-precision voice transcription
- AI-powered case note summaries
- Real-time diagnosis differentials
- Document automation for referrals and certificates
- Insights panel for administrative efficiency
- In-session question assistance (coming soon)
Note Formats & Components
What note formats are available?
We support multiple formats including SOAP, SOAPIE, APSO, DAP, SBAR, and HAAP. Each format is customizable to your specific needs.
Common Formats:
- SOAP - Subjective, Objective, Assessment, Plan
- SOAPIE - SOAP + Intervention and Evaluation
- APSO - Assessment, Plan, Subjective, Objective
- DAP - Data, Assessment, Plan
What specialized formats are supported?
We offer specialized formats for specific clinical scenarios:
- SBAR - Situation, Background, Assessment, Recommendation (ideal for handovers)
- HAAP - History, Assessment, Appearance, Plan (perfect for initial evaluations)
What note components are available?
Our system supports comprehensive note components including:
- Chief Complaint (CC) - Primary reason for visit
- History of Present Illness (HPI) - Detailed chronological description
- Review of Systems (ROS) - Systematic review of body systems
- Physical Examination (PE) - Objective clinical findings
- Assessment & Plan - Diagnosis and treatment planning
Can I customize the note formats?
Yes, PatientVoice allows you to customize any format to match your preferred documentation style. You can adjust components, add sections, and modify the structure to suit your specific needs. Visit our Templates Guide for detailed information about each format and customization options.
Privacy & Security
How is patient data protected?
We implement end-to-end encryption for all communications. All data is processed locally in Australia, and appointment data is only stored in your browser for 24 hours with local encryption. After processing, all audio recordings are automatically deleted.
Where is my data stored?
PatientVoice is not a patient management system or system of record. We do not permanently store any appointment data. Information is only kept in your local browser storage for 24 hours, after which it is automatically deleted.
AI & Technology
How advanced is the AI?
Our AI is trained on millions of hours of audio and vast medical literature. It excels in processing long-form content and understanding complex medical terminology, delivering unparalleled performance in medical transcription and analysis.
Is this a diagnostic tool?
While PatientVoice is not a diagnostic tool and should not be used as a substitute for clinical judgment, it serves as a valuable clinical support tool. The AI can:
- Suggest relevant clinical questions based on the ongoing consultation
- Present differential diagnoses for consideration, helping clinicians confirm their clinical reasoning
- Highlight potential areas of investigation that might otherwise be overlooked
- Support clinical decision-making by providing structured, AI-driven insights alongside practitioner expertise
All suggestions and insights should be evaluated within the context of the practitioner's clinical expertise and professional judgment.
Legal & Compliance
What are my responsibilities as a user?
Users are responsible for obtaining explicit patient consent before recording any interactions, maintaining their own medical records as required by Australian law, and reviewing all AI-generated content for accuracy before use.